FREQUENTLY ASKED

QUESTIONS

Employee Package

How much will I earn?

We offer a competitive salary which varies depending on your grade and location. Full details of salary, including any attendance allowances applicable, are detailed in individual job adverts.

What other benefits will I receive?

As well as your salary, we offer a substantial package of benefits which includes but is not limited to:

  • Annual leave and privilege holidays
  • Flexible working hours
  • Competitive pension
  • Work/life balance
  • Extensive talent, career and personal development
  • Strong focus on health and well-being.
  • Our memberships, initiatives and schemes include Trade Unions, sports and fitness, cycle to work, employee assistance through to community volunteering programmes
  • Help with caring responsibilities such as childcare vouchers, alternative working patterns and special leave
  • Generous paid maternity, paternity and adoption leave.

Please note: This information is correct as at September 2017, and is supplied in good faith but does not itself form any part of the contract of employment.

Working Environment

What locations are your roles in?

We anticipate recruiting in the locations listed below – see apply now for locations where we have current vacancies. If your preferred location isn’t listed, please ‘register your interest’ and we will notify you when vacancies become available there:

  • Birmingham
  • Bristol
  • Belfast
  • Cardiff
  • Croydon
  • Dover
  • London
  • Glasgow
  • Gartcosh
  • Leeds
  • Newcastle
  • Nottingham
  • Manchester
  • Stratford
  • Ipswich
  • Liverpool
  • Edinburgh

What are the offices like?

HMRC is transforming into a modern tax authority, equipped for the future needs of customers. Part of this transformation means reducing the number of offices, bringing people together in large new Regional Centres (see example below).

The design and technology of our future offices will change the way we work, giving us the opportunity to become truly flexible and allowing teams to work in the way that suits them best. It’s a completely fresh approach to the way we spend our working day.

Working Hours

What hours would I work?

Our standard working hours for all full-time staff are 37 hours a week net (42 gross, including lunch breaks). This includes staff based in London.
However, some of our roles are not standard 9-to-5 positions. You will be expected to work evenings and weekends, sometimes at short notice. You’ll need a high degree of flexibility and be happy to be on call as required. Some roles offer an attendance allowance to meet these flexibility requirements – please check out individual job adverts for more details.

Can I work part-time/an alternative working pattern?

HMRC is committed to a policy of equal opportunity and encourages a diverse workforce offering flexible working arrangements wherever possible. Applicants who wish to work an alternative working pattern e.g. part time or part-year are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder specified in the job advert before applying.

Flexible Working Hours are available for our roles. However, you should note that this is a dynamic work environment and the successful candidate will be required to have a flexible approach to attendance and may be asked to stay away from home on occasion.

Diversity and Inclusion

What is HMRC’s Diversity policy for these jobs?

We rely on diversity of culture and thought to deliver our goals. To ensure we can do that, we seek talented, qualified employees in all our operations, regardless of race, colour, sexual orientation, gender, gender identity and expression, nationality, religion, age, disability, marital status or any other protected classification. Everyone in HMRC brings something different. So will you.

I have a disability - can adjustments be made to the application process?

HMRC actively encourages applications from people with disabilities. There is a Guaranteed Interview Scheme (GIS) for candidates with disabilities who meet the minimum selection criteria. Within your application you will be asked if you are registered disabled and will be able to tell us about any support you require with the application process and in the role if successful.

Training and Development

What training will I receive once I join?

Training plays a big part in our work here. As well as core training and a structured induction, you will receive job-specific training relevant to your role. For more details, see the individual job advert.  Please note that if successful, your start date in the role may be matched to a training cohort to ensure there is training availability when you join.

We are committed to supporting all staff to develop their skills and knowledge at work providing a range of development opportunities from coaching and mentoring to stretch projects and opportunities. There is a requirement for all criminal justice professionals to undertake a minimum of five days Continuous Professional Development each year. Please note that attending training courses may require full-time attendance during the course and occasional overnight stays (expenses will be paid).

See our ‘Training’ page for more details.

I’ve got previous criminal justice experience – will I need to complete the training?

Yes, while we welcome applications from individuals with criminal justice experience, you may be required to undertake further HMRC training, even if equivalent criminal justice qualifications may be held. Your individual learning requirements will be discussed and agreed with your manager when you take up duty.

The Recruitment Process

What happens if I am asked to complete online tests?

For some of our roles, we may ask candidates to complete online tests. If online tests are used as part of the selection process, following submission of your application form you will be invited to complete standardised verbal and numerical reasoning online tests. The specific job advert will advise how long you have to complete and submit your test. If you fail to complete the verbal and numerical reasoning online test before the deadline, or don’t score highly enough, your application will be withdrawn.

Please note: HMRC take any instances of cheating very seriously and we may ask a random selection of applicants to re-sit the tests in controlled conditions as part of the interview. If the test results achieved in your online assessments do not align to those when asked to re-sit the tests in controlled conditions, the results of your tests and your application will be investigated and may be subsequently withdrawn.

What are pre-employment checks?

Successful candidates must pass the Baseline Personnel Security Standard (BPSS) clearance and will only be offered the position if they either hold HMRC clearance already or subsequently pass the clearance process. The level of security needed will vary depending on the role so please check individual job adverts for more details. If you are recommended for appointment, we will make enquiries into your nationality, health and other matters, to ensure that you meet these criteria.

The below checks are completed as part of our standard pre-employment checking process and include but are not limited to:

  • Right to work checks
  • Identity checks
  • References and employment history (you will be asked to supply references for any gaps in your application form)
  • You will be asked to complete a link for a Disclosure and Barring Service (DBS) check.

Please follow this link for more information on BPSS.

We will also ask you to complete various forms such as medical and pension questionnaires; these do not form part of the checks yet are required before we can provide successful applicants with a formal offer. Please do not hand your notice in until you have received a formal offer of employment.

Security Clearance and Eligibility

Will I require security clearance?

Successful candidates must meet the security requirements before they can be appointed. The level of security needed will vary depending on the role so please check individual job adverts for more details, although most of our vacancies require counter-terrorist check as a minimum.

Are there any nationality requirements?

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you’re applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK. Please check the individual job advert for more details.

Is there anything else I need to know?

All applicants will be required to declare any past convictions, criminal findings, or police cautions, regardless of whether they are ‘spent’. You must also declare any disciplinary proceedings relating to your employment. The disclosure of this information will not automatically disbar you from this role but we need to be aware of any event or issue which could impinge on your credibility if questioned in court.

We may make background checks and any offer will be withdrawn if you fail to disclose any relevant material that causes conflict with you being able to complete the duties of the role.

The Small Print

Where can I find further information on HMRC’s terms and conditions?

Please see individual job adverts for link to current HMRC terms and conditions.

Who to contact

I have a query that isn’t answered above – who do I contact?

I signed up to the ‘Register your Interest’ service but I no longer wish to be contacted- who do I contact to remove my details held by Manpower and HMRC?

Manpower and HMRC will only use your information for the designated purpose and will delete it if you let us know that you no longer have an interest in being contacted. If you no longer want your details to be held by Manpower and HMRC, or to be contacted by HMRC when jobs become available, please email: investigation.jobs@hmrc.gsi.gov.uk.

Other jobs in HMRC

Where do I find out about other careers in HMRC?"

HMRC offers a range of exciting career opportunities across a range of professions such as tax, legal and analysis to name just a few. Visit http://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment for more information.

NOTE: All information correct as at September 2017

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