FREQUENTLY ASKED

QUESTIONS

We offer a competitive salary which varies depending on your grade and location. Full details of salary are detailed in individual job adverts.

Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you’ll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you’ll be entitled to a large range of benefits, including:

• 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to your public/bank holidays.
• This will be complemented by one further day paid privilege entitlement to mark the Queen’s Birthday.
• Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
• A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
• Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.
• Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
• The use of onsite facilities including fitness centres and staff canteens (where applicable).
• Occupational sick pay.

Please note: This information is correct as of July 2021, and is supplied in good faith but does not itself form any part of the contract of employment.

We anticipate recruiting in the locations listed below – see apply now for locations where we have current vacancies. If your preferred location isn’t listed, please ‘register your interest’ and we will notify you when vacancies become available there:

• Birmingham
• Bristol
• Belfast
• Cardiff
• Croydon
• Dover
• Glasgow
• Gartcosh
• Leeds
• Newcastle
• Nottingham
• Manchester
• Stratford
• Ipswich
• Liverpool
• Edinburgh

HMRC is transforming into a modern tax authority, equipped for the future needs of customers. Part of this transformation means reducing the number of offices, bringing people together in large new Regional Centres (see example below).

The design and technology of our future offices will change the way we work, giving us the opportunity to become truly flexible and allowing teams to work in the way that suits them best. It’s a completely fresh approach to the way we spend our working day.

Our standard working hours for all full-time staff are 37 hours a week net. This includes staff based in London.

There are different working patterns available. For some of our roles a high degree of attendance flexibility is required. This means you will often work outside standard operating hours, including weekends and public holidays, and this may be at short notice.  Some roles will also require you to deliver additional hours and be on call.  Roles requiring this level of flexibility and additional attendance will be eligible for a Flexibility Payment. Please check out individual job adverts for more details.

HMRC is committed to a policy of equal opportunity and encourages a diverse workforce offering flexible working arrangements wherever possible. Applicants who wish to work an alternative working pattern e.g. part time or part-year are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder specified in the job advert before applying.

We rely on diversity of culture and thought to deliver our goals. To ensure we can do that, we seek talented, qualified employees in all our operations, regardless of race, colour, sexual orientation, gender, gender identity and expression, nationality, religion, age, disability, marital status or any other protected classification. Everyone in HMRC brings something different. So will you.

HMRC actively encourages applications from people with disabilities. There is a Guaranteed Interview Scheme (GIS) for candidates with disabilities who meet the minimum selection criteria. Within your application you will be asked if you are registered disabled and will be able to tell us about any support you require with the application process and in the role if successful.

Training plays a big part in our work here. As well as core training and a structured induction, you will receive job-specific training relevant to your role. For more details, see the individual job advert.  Please note that if successful, your start date in the role may be matched to a training cohort to ensure there is training availability when you join.

We are committed to supporting all staff to develop their skills and knowledge at work providing a range of development opportunities from coaching and mentoring to stretch projects and opportunities. Please note that attending training courses may require full-time attendance during the course and occasional overnight stays (expenses will be paid).

See our ‘Training’ page for more details.

For some of our roles, we may ask candidates to complete online tests. If online tests are used as part of the selection process, following submission of your application form you will be invited to complete standardised verbal and numerical reasoning online tests. The specific job advert will advise how long you have to complete and submit your test. If you fail to complete the verbal and numerical reasoning online test before the deadline, or don’t score highly enough, your application will be withdrawn.

Please note: HMRC take any instances of cheating very seriously and we may ask a random selection of applicants to re-sit the tests in controlled conditions as part of the interview. If the test results achieved in your online assessments do not align to those when asked to re-sit the tests in controlled conditions, the results of your tests and your application will be investigated and may be subsequently withdrawn.

Successful candidates must pass the Baseline Personnel Security Standard (BPSS) clearance and will only be offered the position if they either hold HMRC clearance already or subsequently pass the clearance process. The level of security needed will vary depending on the role so please check individual job adverts for more details. If you are recommended for appointment, we will make enquiries into your nationality, health and other matters, to ensure that you meet these criteria.

The below checks are completed as part of our standard pre-employment checking process and include but are not limited to:

• Right to work checks
• Identity checks
• References and employment history (you will be asked to supply references for any gaps in your application form)
• You will be asked to complete a link for a Disclosure and Barring Service (DBS) check.

Please follow this link for more information on BPSS.

We will also ask you to complete various forms such as medical and pension questionnaires; these do not form part of the checks yet are required before we can provide successful applicants with a formal offer. Please do not hand your notice in until you have received a formal offer of employment.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed will vary depending on the role so please check individual job adverts for more details, although most of our vacancies require counter-terrorist check as a minimum.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you’re applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK. Please check the individual job advert for more details.

All applicants will be required to declare any past convictions, criminal findings, or police cautions, regardless of whether they are ‘spent’. You must also declare any disciplinary proceedings relating to your employment. The disclosure of this information will not automatically disbar you from this role but we need to be aware of any event or issue which could impinge on your credibility if questioned in court.

We may make background checks and any offer will be withdrawn if you fail to disclose any relevant material that causes conflict with you being able to complete the duties of the role.

Please see individual job adverts for link to current HMRC terms and conditions.

• For queries relating to recruitment processes contact mailbox.fisresourcing@hmrc.gov.uk.
• For vacancy specifics please contact the same address mailbox.fisresourcing@hmrc.gov.uk ensuring that the vacancy reference is included.

Manpower and HMRC will only use your information for the designated purpose and will delete it if you let us know that you no longer have an interest in being contacted. If you no longer want your details to be held by Manpower and HMRC, or to be contacted by HMRC when jobs become available, please email: mailbox.fisresourcing@hmrc.gov.uk.

HMRC offers a range of exciting career opportunities across a range of professions such as tax, legal and analysis to name just a few. Visit http://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment for more information.